Mercier Consultancy is seeking a Dutch Speaking Customer Support Representative for our Logistics & Shipping Department! In this vital role, you will provide exceptional support to our Dutch-speaking clients as they navigate our logistics and shipping services. Your language skills will be key in fostering effective communication and ensuring customer satisfaction.

This position is ideal for individuals with a passion for logistics and a commitment to providing excellent customer service. You will work collaboratively with our team to resolve issues and ensure smooth operations for our clients.

Responsibilities

• Respond to customer inquiries in Dutch via phone, email, and chat
• Assist clients with questions related to shipping and logistics services
• Accurately document customer interactions and resolutions in our CRM system
• Work closely with internal teams to resolve complex client issues
• Provide clients with timely upd...