Mercier Consultancy is excited to offer an opportunity for a Dutch Speaking Customer Service Representative to join our Client's Travel & Hospitality Company. In this engaging Junior role, you will provide exceptional support to our Dutch-speaking customers, assisting them with their travel inquiries, bookings, and hospitality arrangements.

Your fluency in Dutch will be essential in effectively communicating with clients, helping them navigate our services, resolve booking issues, and ensure memorable travel experiences. Your commitment to high-quality customer service will play a vital role in fostering customer loyalty and satisfaction.

Responsibilities

• Provide outstanding customer service in Dutch via phone, email, and chat regarding travel and hospitality inquiries
• Assist customers with travel bookings, itinerary changes, and special requests
• Resolve customer issues and complaints promptly, maintaining professionalism
• Docu...