Mercier Consultancy is seeking a motivated Dutch Speaking Customer Service Representative to join our Airline Reservations Department. In this pivotal role, you will provide exceptional customer support to our Dutch-speaking clients, assisting them with airline bookings and related inquiries.

Your fluency in Dutch will be crucial as you navigate our reservations system and guide customers through the process of booking flights, managing changes, and addressing any travel-related concerns. Your commitment to excellent service will ensure that our clients have a smooth and enjoyable travel experience.

Responsibilities

• Provide high-quality customer service in Dutch via phone, email, and chat concerning airline reservations
• Assist customers with inquiries related to flight bookings, changes, and cancellations
• Resolve customer issues and complaints swiftly and effectively
• Document all customer interactions accurately in our CRM system<...