Position: Customer Experience Specialist

Location: Barcelona, Spain (remote if in Barcelona)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES

• Manage customer interactions through various communication channels (phone, email, chat, or CRM systems), ensuring timely and accurate responses
• Process customer orders, quotations, and inquiries accurately using designated company systems (e.g., ERP or CRM tools)
• Provide product information and basic technical support to assist customers in identifying appropriate products or services for their needs
• Track and communicate order status, including delivery schedules, updates, and any delays, to maintain transparency and trust with customers
• Collaborate with internal departments such as logistics, sales, and technical support to resolve customer issues efficiently
• Maintain up-to-date and accurate records of all customer interactions, transa...