We are looking for someone who will be able to fulfil the following requirements:

To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to.

Key Performance Areas:

Receipt and handling of inbound & outbound calls.
• Ensure that calls are answered timeously, handled efficiently, politely and professionally
• Ensure that careful attention is paid to the information being provided by the caller
• Provide accurate information/instructions to the caller, if required
• Ensure that the call is carefully listened for accurate understanding of the call
• Accurately comprehend the information that has been provided
• Ensure the confidentiality of the information relating to the call
Preparation of Reports (as required) and accurate record keeping.
• Accurately capture the details received from the ca...