Work in the Oil&Gas industry acting as an Individual Contributor in Customer Service/Contact Center/Concierge COE and key responsibilities would include* :

• Attend customer calls, emails, chat.
• Attend customer requests such as :
• Request for a price quotation.
• Checking product availability for a certain point in time.
• Checking order status.
• Request for information about account status and outstanding payments.
• Request an account statement, a copy of an invoice or delivery document.
• Coordinate other departments such as Order management, collections, dispute and cash application team to resolve customer inquiry.
• Adhere to TAT and accuracy and manage queues and inquiries as per agreed metrics
• Report out daily performance and update all performance logs.

Requirements

Soft Skills

• Excellent communication abilities.