Position Overview
Description: Coffee lovers wanted! Come work and live in sunny Lisbon as a Dutch-speaking customer service expert for a leading coffee brand. Discover new cultures and enjoy attractive benefits.
- Providing excellent customer service via telephone, email and chat.
- Acting as a brand ambassador and ensuring an optimal customer experience.
- Handling incoming and outgoing contacts, responding quickly and accurately to customer queries.
- Applying the brand tone to deliver a high-quality experience.
- Utilising problem-solving skills to achieve First Contact Resolution.
- Selling and promoting customer loyalty, and optimising order value.
- Fluent in Dutch (C2 level) and good in English (B2 level).
- Excellent communication and interpersonal skills.
- Passion for customer service and brand representation.
- Problem-solving ab...