Job Responsibilities

1.Driver Onboarding & Training

• Coordinate onboarding processes including document verification, training schedules, and operational briefings.
• Ensure all new drivers understand company SOPs, service standards, and delivery procedures.

2.Driver Performance Management

• Monitor driver performance metrics such as attendance, delivery completion rate, punctuality, and customer feedback.
• Identify performance gaps and implement coaching, retraining, or disciplinary actions when necessary.

3.Driver Engagement & Retention

• Maintain good relationships with drivers and address operational concerns to improve engagement and retention.
• Support initiatives to improve driver satisfaction, productivity, and loyalty.

4.Administrative & Compliance

• Maintain accurate driver data, documentatio...