Shape customer success as a Veterinary Diagnostic Success Partner, enhancing support and utilization of products within a dedicated veterinary sector. Engage directly with clients to ensure superior service and address growth needs.
This position will focus on utilizing data-driven insights to grow client relationships and product adoption. By working in partnership with sales and marketing teams, you will play a crucial role in delivering client satisfaction and long-term retention. Be prepared to leverage your knowledge in diagnostics to support your clients effectively.
Key Responsibilities:
• Focus on clients to maximize growth potential
• Provide ongoing customer support and solution-driven service
• Assess monthly customer retention and growth risks
• Coordinate initiatives with sales and marketing for optimization
• Engage with hospitals to discuss services and solutions
Requirements:
• 1-2 years in animal health or laboratory-related roles
• Over 2...