The Players Club Representative (Primary position) is called upon to fill the Marketing Shift Manager (Secondary position) when needed. This position provides quality customer service and issues Player’s Club cards to new and existing guests efficiently and accurately and is carefully executes promotions/events. Assists and maintains a comfortable, positive environment for guests that enter the casino facility. Answers the telephone and takes messages when necessary, transfers all calls to appropriate persons and answers basic questions asked by caller. Works on a rotating schedule with other Players Club Representatives to document motor coach arrivals, distribute group packages; records guest head counts, handles problems with guests or group leaders. When needed, supervising the day-to-day operations of the Marketing department, assists staff in issuing guest accounts in an accurate and professional manner, developing, coordinating, and implementing aspects and activities of promoti...