About the Team
The DoorDash for Business Support Representative supports high-value Corporate DoorDash Customers within the Support Operations portfolio. The team is responsible for handling phone calls, chats and web casework on a day to day basis for DoorDash for Business Customers and our products. The role of the team is to prevent churn, grow the business, and provide appropriate tailored solutions for our corporate customers. The team follows processes to resolve all customer issues while also being empowered to resolve issues in which workflows do not yet exist.
About the Role
The DDfB Support Representative is accomplished in supporting our Consumers. You will be responsible for end to end support of our customers by owning the concerns, handling their escalated needs and providing feedback and solutions to partners about issues that negatively impact our customers in an effort to remove the friction that exists. You will be able to leverage appropriate tools, e...