About the Role

Proximus is building a next-generation Digital & Agentic Assistant capability that goes far beyond today’s conversational tools. Instead of scripted question–answer flows, we are evolving towards autonomous, proactive, AI-driven agents that orchestrate complex customer interactions, execute tasks, and support internal teams across channels. This includes moving from traditional decision-tree automation to agentic AI, integrated with technologies such as, Gemini-augmented Dialogflow intent detection, LangGraph-based agentic flows, Azure AI services, and a Customer Request Orchestrator for dynamic routing between human and AI agents.

To support this evolution, we are looking for an IT Domain Architect who will shape the end-to-end architecture of this critical IT domain and guide its evolution in line with group strategy, technology standards and business ambitions. You will drive the technical architecture of our our d...