Position

The Specialist, Doc Unit Services is responsible for effectively and efficiently supporting the lifecycle management of controlled and non‑controlled documents in Boehringer Ingelheim, coordinating user access provision and assisting authors and signatories via Boehringer’s electronic document management system (e‑DMS). The role is performed in compliance with predefined standards and the agreed service level agreement, ensuring high quality of work.

Duties & Responsibilities

• Support the management of document lifecycle for controlled/non‑controlled documents, adhering to data quality standards while delivering against defined SLA.
• Coordinate documents and communicate proactively with requestors.
• Ensure that documents received and handled adhere to defined quality standards.
• Support continuous improvement initiatives by proposing improvements and standardizations.
• Handle end‑to‑end incident management in M...