Field Representative II, Indexing Offsite

POSITION PROFILE

The Field Representative II is responsible for oversight of a team of approximately 12+ team members within the indexing department that inspects, categorizes, classifies and catalogues documents electronically using a computer according to customer standards.. This is a working role and requires the Field Representative II to complete indexing tasks as well as be available to the team for first level questions and guidance. This role requires an overall knowledge of processes and procedures as well as training in relation to indexing documents and QC for multiple clients. This person will be responsible for the results of the quality of 12+ Indexers and be relied upon as a point of escalation for errors and issues. The Field Representative II will also assist the Site Manager in investigation of client related errors and root cause analysis information. Supports special projects and initiatives to improve ...