Leads the execution and achievement of the business’s customer/partner experience targets, coaching and modeling appropriate behavior and executing on plans to continuously improve customer experience
Acts as consultant to the team in resolving customer operational and credit issues to deliver a positive customer experience
Champions use of the sales platform to build a robust understanding of our customers’/targets’ needs, industries, and markets
Leads and manages Relationship Managers and Account Managers in developing creative and competitive credit solutions that add value for our customers
Sets service and control standards aligned to overall business objectives and oversees/monitors deliverables and results
Develops and maintains relationships with internal and external partners for the purpose of delivering optimal customer service