Support the growth strategy for the lines of business to grow the revenue and profit
Management and report on Service Level Agreements (including overseeing management information reports)
Translate the requirements of lines of business into operational plans for the functions reporting in, to ensure timely service delivery at right cost and quality, aligned to overall sub‑divisional strategy
Monitor and enforce compliance of all standard operating procedures are in place for all areas and monitor and enforce compliance
Maximize the efficiency and productivity levels of the operation, ensure compliance with agreed standards, continuously seek to optimize processes and find value add opportunities for the division
Enable profit centers to meet all operational targets, by managing efficiency and continuous improvement