**Summary**

The Dispute Center Specialist I responds to inbound and outbound phone calls from clients regarding debit card and ATM transaction disputes. A successful Dispute Center Specialist I will focus on providing exceptional client experience while efficiently assisting clients with ATM and debit card questions or problem resolution. The Specialist I will be responsible for retrieving and efficiently handling voice messages from clients.

**Responsibilities**

+ Properly authenticate the identity of a caller as the bank’s client in accordance with written department procedures before providing any information.
+ Respond to inbound calls promptly and courteously, providing accurate and complete information to resolve the client’s questions.
+ Provide transaction information to aid clients in remembering the transaction or determining that the transaction may need to be disputed.
+ Provide dispute forms to clients via click to send and documented de...