The Dispatcher/ Call Taker is responsible for obtaining necessary information from agencies and customers requesting service, coordinating various types of services, schedules requests to meet resource availability, assisting with dispatching the appropriate personnel in response to service requests, processing requests by field crews, facilitating information flow between administrative staff and field personnel, and performing assigned clerical and billing functions.

Responsibilities

+ Answer customer service calls for service

+ Input and update emergency and non-emergency call data

+ Act as a resource point for healthcare facilities and other agencies utilizing the services of NHT Ambulance

+ Maintain excellent knowledge of company policies, procedures, and medical protocols.

+ Demonstrate extensive knowledge of all Communication Center equipment, including telephones, radios, and computers and tracking mechanisms