About the job Dispatch Support (Morning shift - US)

ABOUT THE ROLE

The Dispatch Support is primarily responsible for prioritizing and organizingservice requests in preparation for dispatch and supports the business bycorresponding with customers concerning service inquiries.

KEY RESPONSIBILITIES

• Receiving and Dispatching Calls: Handling both emergency and non-emergency calls, recordingsignificant information, and dispatching the appropriate personnel or resources
• Coordinating Schedules: Scheduling and dispatching drivers, work crews, vehicles, or equipmentto appropriate locations based on predetermined schedules, customer requests, or immediate needs
• Monitoring and Tracking: Using computer-aided dispatch systems to monitor and track thestatus of field units, ensuring timely and efficient operations.
• Communication: Relaying information such as work orders, messages, or updates to and fro...