Define client service roadmap across key levers such as revenue realization, transaction volume tracking, customer satisfaction index, cross‑selling opportunity etc.
Monitor the client experience in all facets of their daily interactions with relevant SMBC payments platforms, ensuring both satisfaction and engagement.
Ensure a precise and ongoing assessment of service temperatures for all clients in the portfolio to evaluate satisfaction levels.
Recognize and resolve service‑related problems affecting clients, and elevate any potential risks linked to client activities when necessary.
Utilize organizational expertise to address and communicate client‑related issues swiftly and efficiently.
Cultivate a comprehensive understanding of the client’s business to foresee their service requirements and deliver customized support and solutions, serving as the client’s representative.