Director, Training

The Director, Training leads the strategy, design, and execution of enterprise learning, leadership development, and talent systems that drive operational excellence, leadership capability, and a best-in-class guest experience. This role oversees field training, organizational development, and learning & development to ensure all programs are strategically aligned, effectively designed, and consistently executed across the organization.

As the connection between Support Center strategy and in-store execution, this leader ensures every training solution not only builds capability but also reinforces a culture where team members deliver memorable, high-energy, and guest-first experiences.

Key Responsibilities

• Training Strategy & Business Alignment
• Define and lead the overall training strategy aligned to business goals, operational priorities, and brand standards
• Establish a clear vision for how train...