**Your role at Dynatrace**

As the **Director of Software Development and Delivery for the Customer Experience (CX) Systems Portfolio** , you will be accountable for defining and executing the **enterprise-wide strategy, architecture, and delivery of Dynatrace’s post-sale technology ecosystem** . This is a highly visible leadership role responsible for enabling scale, innovation, and operational excellence across Customer Support, Customer Success, and Professional Services.

You will lead the transformation and modernization of our CX technology landscape—driving stability within Salesforce Service Cloud while spearheading the **end-to-end implementation and optimization of Certinia PSA and Certinia Customer Success Cloud** . Your mandate is to build a forward-looking, AI-enabled platform strategy that accelerates the post-sale lifecycle and supports Dynatrace’s continued hypergrowth.

You will operate as both a **strategic leader and execution driver** , i...