Direct message the job poster from Advanced Call Center Technologies, LLC

The Director of Operations is accountable for directing the day-to-day operations of an operating group. Incumbent is responsible for maintaining the efficiency and effectiveness of the operation, including direct client interface, customer satisfaction, employee development, and fiscal accountability. The Director executes strategic direction set by the client and Executive Staff. The role includes executing tactical plans within to achieve the strategic objectives. Function as a key member of the management team to provide value-added service to client companies. Work closely with colleagues from Operations, Sales, IT, and Corporate to successfully meet client needs and complete various projects. Be flexible and open to managing varied work situations and support multiple projects. Apply performance improvement tools and techniques for process improvements. Directly interface with client on a daily ...