**Your role at Dynatrace**

The Director, ServiceNow Platform is the founding leader of a new, AI-first IT organization built around a single design principle: scale without proportional headcount growth. This role owns the full lifecycle of our ServiceNow implementation from team formation and platform architecture through delivery and steady-state operation, with a mandate to build a self-service-first, AI-augmented platform that deflects demand, automates resolution, and empowers employees and stakeholders to get work done without waiting on IT.

This is not a role to maintain what exists. It is a role to build something new, a CoE where AI is a first-class design consideration from day one, self-service is the default interaction model, and the team's value is measured by outcomes enabled, not tickets closed.

Your role at Dynatrace

Team & Organization Build-Out

+ ServiceNow CoE: Build a scalable Center of Excellence focused on ServiceNow a...