Job Description – Director, Service Delivery (044I2)

Director, Service Delivery – TTEC, onsite in Pampanga, Philippines, brings humanity to business, manages client relationships, motivates the team, and improves performance metrics.

What You’ll Be Doing

• Work closely with clients to discuss goals and needs, ensuring team alignment and information flow.
• Act as the face of TTEC, maintaining healthy, continuous client relationships.
• Develop and motivate your team to achieve goals and advance their careers.
• Report to the Senior Vice President, Global Operational Excellence.

During a Typical Day, You’ll

• Actively manage communications with clients and business partners to uphold healthy relationships and ensure goals are aligned.
• Motivate team members by communicating client expectations and supporting staff to keep projects on track.
• Improve key success metrics: forecast...