**DESCRIPTION**
The **Director, Retail Operations** is responsible for managing the day-to-day relationship with the client’s operations team while ensuring strong alignment between client expectations and field execution. This role serves as a key liaison between the client and internal teams, translating operational needs into actionable plans that drive consistent, high-quality performance.
This leader brings a strong understanding of large-scale labor models, KPI management, and operational execution, while leveraging data, field insights, and client engagement to identify opportunities, solve challenges, and improve program outcomes.
**RESPONSIBILITIES**
+ **Client Relationship Management** Build and strengthen trusted relationships with the client’s operations teams, serving as the primary point of contact for ongoing operational alignment.
+ **KPI Ownership & Performance Management** Lead the ongoing management, communication, and performance tracking of KPIs; ens...