**Overview**

The Product Delivery Director of Accreditation and Certification Operations (ACO) is a vital member of the leadership team in ACO and reports to the National Leader, Non-Acute Programs. This role works collaboratively with all divisions of Joint Commission to provide leadership and vision in support of the business.

The Product Delivery Director is responsible for engaging staff, managing and developing relationships, supporting retention, facilitating growth, aligning with Joint Commission's vision, and contributing to the organization's safety culture.

**Responsibilities**

+ Drive mission expansion and retention strategies within the pod.Contribute to the development of and execute onannual business plans.Oversee all account types within the pod structure.Oversee the comprehensive strategy to build organization engagement and loyalty, improve program retention rates, and focus on minimizing regrettable losses.
+ Contribute to the d...