**Job Description Summary**
The Director – Cloud Operations provides leadership, innovation, and oversight for SRE and CloudOps across PCS. The role establishes the operating foundations, metrics, and automation needed to run mission‑critical, greenfield applications with high reliability and security, and is accountable for meeting product SLAs while scaling Cloud Operations and institutionalizing modern SRE practices in close partnership with product, platform, and security teams.

**Job Description**

**Essential Responsibilities**

Serve as the functional leader for the PCS Digital Cloud Operations team. Define the operating model, governance, and KPIs; drive automation and observability; and ensure secure, reliable deployments across environments with continuous improvement and tight collaboration with security. This role reports to the VP of Engineering – PCS Apps & Platform. Key responsibilities include:

+ Own Cloud Operations for PCS cloud a...