This role requires a proven operational leader who has personally driven system-wide patient experience improvement and frontline behavior change in a complex, multi-site environment. The ideal candidate balances strategic, data-driven thinking with the ability to execute, influence clinicians, and sustain results across diverse cultures and teams.

Based on‑site at Eau Claire, WI or Mankato, MN (with enterprise collaboration across other MCHS sites), the Director of Patient Experience leads program execution for community and rural medicine settings across 16 hospitals and 40 clinics. This position provides strategic vision for advancing patient‑experience innovation, including leveraging digital tools and technology adoption to enhance engagement, streamline processes, and improve outcomes across multiple service lines. The Director champions modernization initiatives that integrate digital platforms into patient‑experience strategies while maintaining a ...