General Summary of Position
The Director of Patient Advocacy and Patient Experience at MedStar Georgetown University Hospital is responsible for overseeing the daily operations of the Patient Advocacy and experience department. The director will have responsibility and accountability for the management and direction of the Advocacy team and Patient Experience Coordinators focusing on adherence to regulatory rules regarding patient complaints and grievances. The director is also responsible for investigating and managing executive grievances and compliments including the writing of acknowledgement and resolution letters. The director serves as the point person for complaints and grievances relating to MGUH that also involve other MedStar entities. Responsibilities also include the oversight of the Service Recovery program billing disputes and insurer grievances in partnership with the quality and safety department.The Directo...