Position Overview
Director, Patient and Family Experience and Partnerships
BC Children’s Hospital and BC Women's Hospital & Health Centre
Vancouver, BC
What you’ll do
Lead the development and implementation of patient and family experience strategies and programs, ensuring alignment with C&W’s overall plan and goals. This include creating and overseeing initiatives such as patient and family advisory councils, designing and implementing training programs for staff at all levels to promote a culture of patient and family-centered care, and patient feedback systems to enhance patient and family experience and care quality.Provide leadership to team members through coaching, guiding, mentoring and modelling PHSA values and fosters an atmosphere that promotes and encourages individuals to realize their maximum potential. Encourage dialogue and provides guidance and advice to facilitate resolutions to work issues. Assist team members to define shared and in...