**Employment Type:**
Full time
**Shift:**

**Description:**

**Summary**

The Director of Patient Access supports, manages, and monitors the strategic development of SPHPMA patient access initiatives, including referrals within EPIC work queues, prospective patient calling for appointments, online scheduling set up and support, patient outreach to increase follow-up adherence and data-drive performance monitoring to be reported to Executive Leadership.

**Job Duties and Responsibilities**

Accountable for the daily activities and workflow of the Access Center, including:

+ Develops, reports and monitors daily metrics and dashboards: number of calls presented, handled and abandoned, queue times, and all other key performance indicator and any other data required.
+ Monitors resources to maximize efficiencies, provide superior patient experiences, and maximize resource capacity on a day-to-day basis.
+ Develops, updates and con...