Job Summary:

The southern California Local Member Service Department is a regionally based team with offices located throughout Southern California Medical Centers.
While the work location for this position will be located around the LA basin, this Director role will primarily be responsible for overseeing Member Services Operations at Woodland Hills Medical center and West LA Medical Center. This role will be expected and must be able to travel to additional sites/locations as needed to support operations/business objectives.

Provide leadership, overall management, strategic direction, and support to the Local Member Services professional staff, across multiple sites. Responsible for Member Services daily operations, initiatives, oversight of case processing, issue resolution, quality of information and service provided by staff to both internal and external customers. Support and represent Kaiser Foundation Health Plan Member Services, and strategize with Reg...