Join Dialogue as the Director of Operations, leading mental health service delivery at Canada's top virtual care provider. Your expertise will enhance operational efficiency and patient satisfaction.
In this crucial position, you will manage a diverse team of mental health professionals under the guidance of the VP of Mental Health Operations. You will implement operational strategies that ensure seamless service delivery while addressing key performance metrics essential for member care. Your role will also emphasize fostering a culture of clinical excellence and accountability.
Key Responsibilities:
• Oversee clinical operations and team performance
• Implement service delivery improvements and efficiencies
• Coordinate capacity and workforce management
• Ensure alignment with regulatory and quality standards
• Leverage data insights to drive operational decisions
Requirements:
• 10–15 years in technology-enabled services
• 5+ years in leadership roles m...