Flexible Work, Better Balance
Job Description – Director, Operations
Department: Call Center Operations
Reports To: Managing Director
Employment Type: Full-Time
Work location: IT Park, Cebu
Work schedule: PH night shifts
This role requires a multi-talented leader with deep customer care and progressive customer support work experience to help Qualfon evolve its customer care organization internally and externally specific clients and lines of businesses. The ideal candidate will be obsessive about setting and achieving targets, fostering a strong team environment across agents, and thinking strategically and analytically about how the next shift in performance, efficiency, effectiveness and strategic tactics will be made. This operations leader will be expected to connect the dots across business targets, user flows and experiences, tools/infrastructure, and operational capa...