Key Responsibilities
• Lead the Digital Delivery organisation with clear accountability for the execution of projects across Maximus UK.
• Define, adopt and maintain modern digital practice methodologies, tooling, and controls that support reliable and consistent execution and enable operational excellence by downstream teams.
• Coordinate delivery activities across UK, US, and India teams, ensuring effective collaboration, clear handoffs, and alignment within a global delivery model.
• Own the relationship with our technology delivery partners, ensuring quality standards of their delivery capability in a timely manner.
• Ensure solutions are robust, secure, supportable, and designed to meet the needs and constraints of operational teams who will own live services.
• Oversee delivery across core platforms including Salesforce, ServiceNow, Dynamics 365, AWS Connect, Genesys, Verint, and case management solutions, ensuring coheren...