Director of Service Delivery - North East

JOB TITLE: Director of Service Delivery

BUSINESS FUNCTION: Operations

SALARY: £98,420

ROLE TYPE: Hybrid

LOCATION: North East (Newcastle)

HOURS: 37

People come to Northern for trains they can rely on and stay for the chance to make a real difference to communities across the North. As Director of Service Delivery, you'll play a key role in making sure those journeys run smoothly, safely, and on time every single day.

You’ll be right in the thick of it, leading teams, solving problems, and collaborating with partners inside and outside of Northern. This role is about more than just keeping the wheels turning. It’s about creating an environment where people feel motivated, supported, and inspired to deliver their very best.

What you'll be doing

• Leading, inspiring and motivating operational teams to deliver on our 90/2 performanc...