Full Time
Office & Admin
Milwaukee, WI, US


Job Summary:

MPE, Inc. is establishing a new Service and Repair Department to provide high-quality support for our customers in hospitals, surgery centers, and clinics. The Director of Service and Repair Operations will play a foundational leadership role in building this department from the ground up. This position is responsible for designing and implementing all processes, procedures, infrastructure, and team structure to efficiently receive, diagnose, repair, and return medical equipment and devices to end users. The Director will ensure regulatory compliance, operational excellence, customer satisfaction, and long-term profitability of the service function.

Essential Duties and Responsibilities:

Department Development & Strategy


+ Lead the design and implementation of the full service and repair operating model, including intake of field-returned products, diagnostics, repair...