This role is for a product leader who wants to reinvent ITSM and ESM with AI, not simply add features to what exists today. You will operate confidently across vision, strategy, customer experience, and commercial outcomes. You set the direction for your portfolio area, align the teams and stakeholders around it, and make sure the work moves the business. You thrive in complex environments, create momentum across organizations, and turn ambiguity into clarity, focus, and decisive action.

AI is also changing what product leadership itself looks like. As the cost of building falls and ideas move from concept to working product in a fraction of the time, the constraint shifts to judgment: knowing what is worth building, deciding quickly, and keeping a clear line of sight from customer problem to business outcome. We need a director who works fluently with these tools, raises the bar for how their teams use them, and spends their own time on the strategic ...