The Director of Patient Experience serves as a resource for residents, families, and staff by supporting efforts that promote resident satisfaction, engagement, and person-centered care. This position works collaboratively with facility departments to gather feedback, address concerns, monitor satisfaction trends, and support service excellence throughout the resident experience. 

The Director assists with resident and family relations activities, supports quality improvement efforts, and helps promote a positive environment for residents, families, visitors, and staff. This role functions as a liaison among residents, families, and facility leadership to encourage open communication and timely resolution of concerns.