Education:

Bachelor's degree

Experience:

8+ years customer service experience, 5 year operations director experience.

Should have experienced in handling or managing US Healthcare account

Mandatory Skills:

• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.

• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

• Ability to improve and/or transform teams processes across functions within the organization.

• Ability to drive individual, teams and department efficiency and productivity through effective and efficient metric management..

• Strong coaching and leadership skills, ability to develop and motivate employees towards improved performance.

• Ability to delegate and manage work loads and projects across functions within the org...