Location: Bangalore

Shift: US Shifts

Work Model: 5 Days Work from Office

Experience: 18–22+ Years

About the Role

We are looking for an accomplished and transformational leader to join us as Senior Director – Contact Centre Operations. This role will lead large-scale blended voice operations (Inbound, Outbound & Chat) with a strong focus on operational excellence, business transformation, client governance, and service delivery leadership.

The ideal candidate should come from a Contact Centre / GCC / PCC / Voice Operations background with extensive exposure to US Healthcare Membership or Provider operations. Candidates with strong tenure stability and proven transformation leadership will be highly preferred.

Key Responsibilities

Operational Leadership

• Lead large and complex blended voice operations across Inbound, Outbound & Chat processes
• Drive service delivery e...