POSITION SUMMARY

The Director of Operations is responsible for leading, standardizing, and optimizing the overall operations across all properties within the hotel group. The primary objective is to ensure an exceptional guest experience aligned with luxury standards, while driving operational efficiency, profitability, and achievement of strategic business goals.

This role acts as a strategic partner to General Managers, enhancing property performance through direct oversight, operational audits, and rigorous control of key performance indicators (KPIs), with a strong focus on maximizing GOP (Gross Operating Profit).

KEY RESPONSIBILITIES

• Oversee and optimize operations across Front Office, Housekeeping, Maintenance, and Food & Beverage (restaurants, bars, and banquets).


• Implement and enforce corporate service...