Drive innovation and operational excellence at Telecon as the Director of IT Operations & Service Delivery. This full-time hybrid position offers a chance to impact enterprise technology through strategic leadership.

Reporting to the Vice President of Shared Services, you will oversee IT operations and service functions, ensuring alignment with business goals. You will lead a high-performing team, establishing accountability and improving service delivery outcomes. Expertise in infrastructure and service performance management is essential for this role.

Key Responsibilities: • Align IT strategy with organizational goals • Manage daily IT operations for stability and security • Track service performance metrics and implement improvements • Prioritize IT initiatives and modernization projects • Supervise vendor management and budgeting processes

Requirements: • Bachelor’s degree in a related field • 10+ years in enterprise IT leadership roles • Bilingual (Fren...