Position Overview
The Director of IT will lead a talented team of IT professionals responsible for supporting the cloud-based IT Infrastructure of a rapidly scaling software development company. Reporting directly to the Chief Information Security Officer & Head of IT, you will be responsible for defining and driving the future of our IT infrastructure by identifying and helping set strategy, envisioning complex ecosystems, and inspiring teams to push the boundaries of what's possible. You will possess a clear vision of best-practice IT methodologies and have the courage to pursue innovative approaches to make our technology programs more efficient, resilient, and cutting-edge.
WHAT WE EXPECT FROM YOUIT Operations & Infrastructure
- Lead and continuously improve IT service delivery across a 200+ person distributed remote workforce, ensuring consistent SLAs, first-call resolution rates, and end-user satisfaction