Human Resource and Labour Relations management including complete administrative and personnel files, hiring, training and discipline
Managing the day-to-day operation to ensure all contractual service levels are met.
Complete all financial reporting including payroll, period summaries, and sales reports in a timely and accurate manner.
Maintain appropriate budgetary and cost controls including inventory controls.
Customer service focus: develop and maintain a strong knowledge of resident preferences and incorporate these preferences into service delivery; facilitating ongoing communication with all stakeholders in the site including administration, nursing, residents, and their families.
Implement, manage and maintain the Quality Assurance program as outlined by the company and the client, including weekly and monthly audits.