Position Overview
Description
This Director of Fulfillment Operations will lead fulfillment operations, customer service, and continuous improvement culture in an omnichannel fulfillment environment. This position will oversee day-to-day operations while providing strategic direction while maintaining full accountability for service and financial performance results.
Responsibilities
Provides leadership and direction for fulfillment operations Develop and manages through a budget process Employ a collaborative approach to continually evaluate, measure, and refine processes to improve service, quality, and efficiency Improve customer satisfaction through solid relationships, service levels, and quality Incorporate LEAN practices and methodologies within the facility Provide strategic leadership and guidance to develop, coach, and mentor operations and support staff Provides timely and acc...