Responsibilities

• Manage daily outlet operations to ensure smooth service, brand standards, and venue presentation.
• Oversee opening and closing procedures, including safety checks and cash handling.
• Recruit, train, coach, and manage outlet teams; plan shifts and manpower deployment.
• Monitor sales, labour costs, and operating expenses; provide performance updates to management.
• Work with marketing teams to execute promotions, campaigns, and events.
• Handle guest feedback and complaints profe...