Fastbreak AI is a rapidly growing leader in sports operations software. Our products create the schedules of professional leagues like the NBA, MLS, and NHL as well as some of the largest youth and amateur sports organizations across the globe.

Our youth sports customers, including leagues, clubs and tournament operators, run live sports events where reliability is everything. There is no margin for error when you can’t admit parents and fans into an event.

We are hiring a Director of Customer Success to own and scale the post-sale customer engine. This role is responsible for onboarding, support, retention, and expansion revenue across all products. You will build the systems and workflows that turn customer experience into a predictable driver of retention, upgrades, and cross-sell.

This is a player-coach role. You will operate the function while building it. You may be defining a customer health model during the week and helping a support representa...