Position Overview  The Director of Customer Operations will lead and optimize iHomefinder’s customer-facing operational functions, including Customer Success, Onboarding, and Support.

This role is responsible for improving customer retention, operational efficiency, onboarding effectiveness, and overall customer lifecycle performance.  This leader will build scalable operational processes, improve cross-functional execution, and implement data-driven customer health and churn reduction strategies that support the company’s growth and retention objectives.  The ideal candidate is a hands-on SaaS operator with strong experience in customer lifecycle management, operational process improvement, retention strategy, and team leadership.  Key Responsibilities  Customer Retention & Lifecycle Management  Lead initiatives focused on reducing customer churn and improving retention performance   Develop operational pla...